Business and Call Center Dashboard Software
Realtime Online Business Dashboard edition is one of Checkmate’s contact center reporting solutions; a software application that provides an online business dashboard, integrating real-time and historical business performance data and call center statistics to combine them into one easy to use key performance business dashboard.
Realtime Online Business Dashboard edition unlocks the power of critical contact center statistics locked away in your business systems, including Sage, Salesforce CRM, Sales Logix, Microsoft CRM, Act and in house / custom built systems. The call center management software automatically collects data from around your business to measure key performance indicators for finance, sales, operations and individual performance and presents it graphically, by email or text message alerts.
Contact and Call Center Dashboard SoftwareRealtime Online Contact Center edition is dedicated to the Call Center and Contact Center environments. Realtime provides colorful real-time contact center statistics and presents this on wallboards, dashboards and readerboards, as well as user PCs, email and text messages. Realtime Online Contact Center edition supports XML applications for Cisco phones, including Cisco UCCX (IPCC Express) and Cisco UCCE (IPCC Enterprise), as well as Nortel Networks Succession Symposium / Call Center Server, Avaya Call Management System, and many more.