IPCC Express , UCCE and UCCX Agent State Display

Cisco Unified Contact Center is a hugely powerful platform for customer management. With Checkmate's Agent Status display add-on, new functionality is delivered that will display the information about a current agents status on their IP Phone display in a clear, easy to read manner.

Doing exactly what the name suggests, the Agent State Display for Cisco UCCE / UCCX / IPCC Enterprise  / IPCC Express ensures optimum service delivery and that agents don't lose track of their status, potentially leaving their phone ready when they go on breaks resulting in lost calls or degraded service and a negative customer experience.