Contact and Call Center Dashboards and Wallboards
Checkmate's Dashboard
for Cisco IPCC Express (UCCX), IPCC Enterprise
(UCCE) and Nortel Symposium provides colorful real time Contact Center
data to enable Contact Center teams to pro-actively manage customer
demand and agent availability and performance via a real time dashboard or wallboard .
The Dashboard comes with a range of pre-defined queries against the IPCC Express database
to provide the critical real time data Contact Center to the people that need
it for information and performance.
Data can be
filtered to suit the individual needs of the users enabling all within the Contact Center to see the real time threshold driven data they need.
Thresholds enable proactive customer demand
management leading to improved service levels and less waiting time for
customers.




