Overview

Checkmate's Contact Center Dashboard solution, Realtime Online provides live colorful real time contact center information from Cisco's IPCC Express and Unfied Contact Center Enterprise platforms to the people in your organisation that really need it, wherever they may be.

Realtime dashboards come preconfigured out of the box with a range of pre-defined queries against the Call Center databases from Cisco IPCC, Cisco UCCE, Cisco UCCX, Nortel and Avaya to provide the critical real time data Contact Center Managers require to proactively manage customer demand and agent availability.