News

Visionary retail giant John Lewis install Realtime Online for Cisco IPCC Express

The John Lewis Partnership has been trading successfully for over a century, growing from a small drapers shop in Oxford St, to one of the largest independent businesses in the UK.

JLP have recently installed Checkmate's Realtime Online against Cisco IPCC Express in their London based call center. It is being used by several departments to help their various teams manage performance, showing key indicators such as agent availability, agent state, calls waiting etc. Each of the teams are using RTOL all with individual displays to suit their specific needs.

Users have commented that they are very impressed with the dashboards provided by Realtime Online, and that it has helped them to manage customer demand and resource more effectively.

For more about RealTime OnLine click here